We understand that having a child in the hospital can be overwhelming. Our staff and medical professionals are dedicated to providing the very best care for your child and supporting your family every step of the way. We offer a wide range of comprehensive services to help meet your needs and help you navigate the course of your child’s hospitalization.
Texas Children’s Hospital’s three
Welcome guides contain maps and a directory of helpful information –
everything from patient
services to family and guest services to billing to safety and
security, privacy and patient rights and responsibilities.
In the hospital, a
vinyl guide is wall-mounted in every patient room with
color-coded flip cards in English and Spanish that families can use
as a reference tool. Families who have a child in the hospital also receive a companion folder with a
“quick guide” and other condensed information, which they can carry
with them as they move about the campus.
receive a separate folder with similar information that’s been
customized for the needs of families visiting the Clinical Care
folders have pockets for families to store information they receive
about their child’s care and the content in both is in English and
have questions about your child's care, or you are not able to find
the information you need in one of the Welcome guides, ask a
member of your child's healthcare team. We are here to help.
Texas Children's, we recognize the importance of family to a child's
health and well-being. We provide family-centered care and value you
as an important member of your child's healthcare team. We encourage
you to be with your child at all times and to partner with us in
care. Siblings, family and friends are welcome.
order to provide a safe environment for all patients, families and
staff, we actively screen visitors for symptoms of illness each day
in the hospital's patient care areas. Visitors who are sick or have
symptoms will be asked to leave the hospital until fully recovered.
Access to the patient care areas may also be restricted during flu
season or for other health or safety concerns. All friends and
family visiting your child should practice good hand hygiene. Soap
and water and hand sanitizer are available in your child's room and
throughout the hospital.
Children’s aims to provide the finest
pediatric care possible. Your satisfaction with the care your child
receives is very important to us. If you have concerns about
care or service, we have procedures that allow you to voice your
first step is to speak with your child's care provider. If after
speaking with your child's care provider you do not feel that your
concern has been resolved, please call Family Advocacy at
832-824-1919 to speak with a patient care advocate who will assist
you. Should you need to register a complaint, you child's care will
in no way be affected.